Q. My Insurance company recommends I take my vehicle to a body shop they "work with", can I bring my vehicle to Gigliotti Auto Body?

A. You have the right to have your vehicle repaired by any repair facility of your choice. Some insurance companies have contracts with repair facilities and use this method as a way to save themselves money. No insurance company, independent agent, representative, appraiser, adjuster or staff member of an insurance company can legally force you to take your vehicle to any specific repair facility or require repairs be made by a specific shop or individual.

Q. Will my vehicle be repaired using original factory parts?

A. Some insurance companies will try to dictate the use of aftermarket replacement parts. Companies other than the original vehicle manufacturer make these parts. We prefer to use original OEM parts and will work closely with your insurance company to try and have them pay for original parts. We will not install any aftermarket parts without your prior consent.

Q. How long will it take to repair my vehicle?

A. We will provide you with an estimated date of delivery. Each collision repair is unique and sometimes additional damage is found during the tear down process, which will effect the completion date. Parts availability can also effect the completion date. We pledge to keep you informed of any changes throughout the course of repair.

Q. Will the paint match my existing color?

A. We have a computerized paint matching system that assists us with matching and mixing our paint to match your vehicle. You can be assured that our paint work will meet the high standards we place on our work.

Q. Will my vehicle be restored to its pre-loss condition?

A. Yes. From start to finish, the professionals at Gigliotti Auto Body will do everything possible to ensure undetectable repairs. Our staff of trained technicians will carefully examine the repaired area and thoroughly clean the exterior and interior of the vehicle.

Q. Will my insurance company pay for a rental? 

A. Yes, if you have rental coverage. Also check with your agent or insurance company to see how much of the rental is covered; some policies pay the full amount, some will only pay a percentage. If the claim is a liability claim (the accident was not your fault), the full amount will be covered.

Q. How can I get a rental car?

A.If you need a rental car, we can help you make the necessary arrangements.